★ Lone Star Markets

LSM Merch — Privacy Policy

Last updated: October 9, 2026

Lone Star Markets LLC operates markets and provides LSM Merch to authorized merchandisers and team members to organize and complete work at those markets. This policy explains how we handle information in LSM Merch and the related operations tools. Our customer programs and Kiosk app have a separate privacy policy.

Information we handle

• Account and contact information: your name, email address, phone number, account identifiers, team role, and information from our work roster. Access is provided by Lone Star Markets; the app is not a public account-registration service.
• Work and availability: days and times you are available, assignments, market visits, order pickups, checklist answers, inventory and expiry counts, key-fob confirmations, notes, feedback, and records of when you start, complete, or submit work. The app also shows work hours, rates, earnings, approvals, and payment status associated with your work.
• Photos, videos, and other submissions: photos and videos you take for work, sound recorded with videos, signatures, and other information you submit. Submissions can include images of you or other people in the area. Only submit information relevant to your work.
• Location: with your permission, the app obtains your location during work steps, including arrival, pickup, checklist completion, and departure. It may obtain a location when a work step opens and reuse a recent location fix. Location and its accuracy are associated with work records to confirm where work took place. LSM Merch does not continuously track your location or request background location access.
• Device and service information: push-notification tokens, device platform, app-related identifiers, and request or error information used to deliver notifications, operate the service, and investigate problems. Service requests can include an IP address and timestamps. Work saved offline remains on your device until it can be sent to the service.

How we use information

We use this information to verify sign-in, manage access and availability, offer and assign work, guide market visits, review submitted work, administer work hours and payment records, communicate with the team, provide support, improve operations, and protect the service against misuse. Work records are associated with your account so authorized team members can review and manage the work. We do not use LSM Merch to show third-party advertising or sell your personal information.

Permissions and messages

The camera is used for work photos and videos; the microphone supplies sound when you record a video. Location supports work verification. Push notifications provide work-related updates. You can manage these permissions in your device settings. Declining a permission can prevent a work step that needs it from being completed. Sign-in codes are sent to the email address or phone number you use to sign in. These are account-access messages, not enrollment in a customer marketing program. Message and data rates may apply to texts.

Access and service providers

Authorized Lone Star Markets personnel can access information needed for their roles. We use service providers to host the app and work evidence, manage operational records, deliver sign-in messages and push notifications, and support team communications. These include Railway and our storage services, Airtable, Resend, Twilio, Expo and Google's Firebase Cloud Messaging, Slack, and Telegram, as used for the relevant function. Work alerts and communications may be delivered to the configured operations channels or work groups. Opening an external service, such as maps or Telegram, also involves that service's own privacy practices.

We do not share personal information with other companies for their own marketing. We may disclose information when required by law or in connection with a transfer of our business.

Security

The production app communicates with our API over HTTPS. Access to work information is controlled through sign-in and role-based permissions. Keep your device and sign-in codes secure, and contact us if you believe someone else has gained access to your account.

Retention and privacy requests

We retain account and work information for the purposes described above. Retention depends on the type of record and operational, payment, security, and legal requirements. Ending app access does not automatically erase work records or submitted evidence.

To delete your account in the app, open LSM Merch, go to Me, and tap Delete my account. Your sign-in stops working right away, and we delete your account and your personal information within 30 days, except records we must keep for payments, taxes, legal obligations, or to resolve disputes.

You can also request access, correction, account deletion, or deletion of associated data by email: email help@lonestarmarkets.com with the subject LSM Merch privacy request. Include the name and email address or phone number associated with your account and describe your request. Do not send a sign-in code. We may need to verify your identity and identify records that must be retained to meet legal obligations, administer payments, resolve disputes, or protect the service. Contact us for information about the retention that applies to your records. This request channel is available whether or not you can sign in to the app.

Children

LSM Merch is a work tool for authorized merchandisers and team members. It is not directed to children under 13.

Changes and contact

We will update this page and its date when this policy changes. For privacy questions, contact help@lonestarmarkets.com.